Fax Transmission Troubleshooting Guide

Charlie Flynn -

In order to best manage the "Error" section of Forcura, we have outlined what to do in the event of a failed transmission.

Keep in mind that the fax service utilized by Forcura will make several attempts to send a document before an error is reported. While a successful fax transmission relies on several factors on both the sender and recipient’s end, there may be adjustments we can make to prevent these failed transmissions moving forward.

Exception Explanation Suggestion
Invalid Number The recipient’s number cannot be dialed. There could be a missing digit (i.e. 9 digits of a 10-digit number) or transposed digits that make the number invalid (i.e. a non- existent country or area code). Double-check the number with the recipient and verify that you are including the necessary area code.
Restricted Number The recipient’s number is valid but restricted Double-check the number with the recipient.
Unreachable Number  The recipient’s number is thought to be valid but the network is rejecting the call. This is usually a wrong number. Double-check the number with the recipient.
 No Answer  The called number is ringing, but does not answer after 60 seconds (approx. 10 rings). This could be a wrong number, but it is likely that the receiving equipment is disconnected. Verify that the recipient’s number is correct and resend.
 Line Busy The called number is valid, but is returning a busy signal. Contact the recipient and verify that their equipment is ready to receive your fax and resend.
Network Busy The network is unable to complete the call. This could be a wrong number. Double-check the number with the recipient. Once verified, resend after a short wait.
 No Carrier The call was connected and something answered, but there was no modem carrier tone. This could be a wrong number. Double-check the number with the recipient.
 Not Fax Whatever answered did not behave like a fax machine or server. Double-check the number with the recipient. If you have confirmed the number and still get this error, please report it to Forcura.
Protocol Error  Our fax service was not able to find a suitable speed and protocol that would work with the line conditions observed on this call. Try resending. If you see this error frequently to a particular number, please report it to Forcura.
Call ended unexpectedly This can happen at any point in the transmission and some or all of the fax may have been delivered. Contact the recipient to see what they received. If you see this error frequently when sending to a particular number, please report it to Forcura.
Other Less common exceptions will sometimes occur and need to be handled in different ways. Try resending and report to Forcura.

Should Fax Transmission issues persist, use Forcura's Secure Document Delivery platform to transmit documents immediately into Forcura. Click here for more information. 

 

 

 

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