In order to best manage the "Error" section of Forcura, we have outlined what to do in the event of a failed transmission.
Keep in mind that the fax service utilized by Forcura will make several attempts to send a document before an error is reported. While a successful fax transmission relies on several factors on both the sender and recipient’s end, there may be adjustments we can make to prevent these failed transmissions moving forward.
|Invalid Number||The recipient’s number cannot be dialed. There could be a missing digit (i.e. 9 digits of a 10-digit number) or transposed digits that make the number invalid (i.e. a non- existent country or area code).||Double-check the number with the recipient and verify that you are including the necessary area code.|
|Restricted Number||The recipient’s number is valid but restricted||Double-check the number with the recipient.|
|Unreachable Number||The recipient’s number is thought to be valid but the network is rejecting the call. This is usually a wrong number.||Double-check the number with the recipient.|
|No Answer||The called number is ringing, but does not answer after 60 seconds (approx. 10 rings). This could be a wrong number, but it is likely that the receiving equipment is disconnected.||Verify that the recipient’s number is correct and resend.|
|Line Busy||The called number is valid, but is returning a busy signal.||Contact the recipient and verify that their equipment is ready to receive your fax and resend.|
|Network Busy||The network is unable to complete the call. This could be a wrong number.||Double-check the number with the recipient. Once verified, resend after a short wait.|
|No Carrier||The call was connected and something answered, but there was no modem carrier tone. This could be a wrong number.||Double-check the number with the recipient.|
|Not Fax||Whatever answered did not behave like a fax machine or server.||Double-check the number with the recipient. If you have confirmed the number and still get this error, please report it to Forcura.|
|Protocol Error||Our fax service was not able to find a suitable speed and protocol that would work with the line conditions observed on this call.||Try resending. If you see this error frequently to a particular number, please report it to Forcura.|
|Call ended unexpectedly||This can happen at any point in the transmission and some or all of the fax may have been delivered.||Contact the recipient to see what they received. If you see this error frequently when sending to a particular number, please report it to Forcura.|
|Other||Less common exceptions will sometimes occur and need to be handled in different ways.||Try resending and report to Forcura.|
Should Fax Transmission issues persist, use Forcura's Secure Document Delivery platform to transmit documents immediately into Forcura. Click here for more information.