Do you find yourself selecting or typing the same things when you create a case? You should probably set Create Case Defaults in your profile. Your selections will be automatically selected each time you create a case.
- Navigate to the My Profile section
- Click on the Create Case Defaults section
- Select the option from each drop-down that you would like each field to default to.
Note: You will still be able to change these fields when creating a case, but they will default to whatever values you select. So choose the ones you use most often.
- Click Save in the bottom right corner.
If there is text that you often type into the Case Name (Subject) or Message fields, you may want to create a Custom Subject or Custom Message to save you time.